Leafia Warranty Policy, QLD, AUS
🌱 We will provide a warranty if customers report product defects within 24 hours from the successful delivery.
🌱 Warranty conditions: Customers must provide a video of unpacking the package (with the package still intact) and a clear video showing the product's defect.
🌱 Any support or warranty will be provided in the form of a replacement plant; we do not offer warranty by reducing the order value.
💥 The error is caused by Leafia
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The plant is dead, rotten, heavily damaged, and unable to recover.
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Packing error: failure to provide insulation, resulting in plants being frozen.
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Packing error: insecurity causing severe damage to the plant, unable to recover (package still intact).
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Packing error: Delivery with insufficient quantity of plants.
🌻 Replace with a new product of equivalent quality.
📜 Send a new order immediately when similar products are available in the warehouse or combine it with the customer's next order. Leafia pays for the shipping cost.
💥 The error is caused by the forwarder
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Delivery delay leading to yellowing leaves and plant death.
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Crushed. Damaged packaging resulting in crushed plants.
🌻 Replace with a new product of equivalent quality.
📜 Send a new order immediately when similar products are available in the warehouse or combine it with the customer's next order. Customer pays for the shipping cost.
📝 Customer Note: During the delivery process, the product may encounter certain conditions that are not covered by the warranty policy.
With TC:
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Some of the inner leaves may turn yellow (1 or 2 leaves). These are older leaves in the plant's growth process within the flask and do not affect the quality of the plant.
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The flask may have slight contamination, which does not affect the quality of the plant when planted.
With Mature Plants:
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Leaves may have yellowed edges, slight tearing, or scorching of the variegated part during transportation.
Additional Leafia Policy Points:
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Return/Exchange cost: The buyer is responsible for the cost of returning the goods.
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Defective/Unhealthy products: Customers must provide clear information, including photos/videos showing the issue, the condition of packaging, and proof of purchase.
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No warranty is provided for sale items or gifts.